We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@theoscura.co.uk

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Customers are responsible for the return postage costs unless there has been an error on our part.

You can always contact us for any return question at info@theoscura.co.uk

Incorrect Address Policy: Please ensure your shipping address is entered correctly at the time of ordering, as we are unable to offer assistance or refunds for items sent to incorrect or incomplete addresses due to the nature of our fulfilment process. If the order is returned to us and resending is possible, we can arrange for it to be shipped again for a £5 fee to cover additional handling and postage costs. However, if the item is not returned, we are unable to offer a replacement or refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.